Q: How Should A Red Cross Store Account Be Setup For An Organization With Two Separate Entities That Share The Same Billing Contact
If a customer requires separate invoices for each entity, the customer will need to set up two Red Cross Store Login Emails, which will have their own accounts set up.
NOTE: If the customer can receive one invoice for multiple orders, each with a separate purchase order, the customer may establish one Red Cross Store Login Email for the account.
NOTE: Customers cannot use the same Red Cross Store Login Email for two different accounts. If the customer needs further clarification about how to structure their account, please contact . Red Cross Store staff will contact the customer to discuss the available options. The customer should include their name, organization name and phone number in the request.
Q: My Organization Has Issued A Purchase Order To The Red Cross For Training And Services And Requires The Purchase Order Number To Be Reflected On The Invoice For Payment To Be Made How Can We Submit Our Purchase Orders
Your organization needs to have an active agreement on file to submit a Purchase Order for training services. Contact your sales representative or the Training Support Center at
to execute an agreement.
If you have an active agreement, please email your Purchase Order for training to . Once the Purchase Order has been approved , we will record the information in our system. To ensure that the Purchase Order number appears on the invoice, it must be generated before training is delivered or course records submitted . If you are an instructor, you may enter the Purchase Order information in our system when you submit course records. You will need to provide the Purchase Order number, start date, expiration date and value.
Q: My Organization Wants To Buy Products Using A Purchase Order And Be Invoiced For Them What Do I Do
- The organization has no open invoices with the Red Cross for either Red Cross training or Red Cross Store products greater than 60 days past due
- The organization’s credit rating is low risk
- If the customer is classified as Military or Government , or an Academic Institution the minimum annual spending limits will be evaluated and may be waived.
Effective January 2, 2018 the Red Cross has revised its policies for extending credit to organizations wishing to buy products from the Red Cross Store with a purchase order or on credit.
oTo qualify the following criteria will be considered:
IMPORTANT: Only Red Cross Societies can place international orders. If the customer has an international order, please contact the appropriate Red Cross Society. International orders can only be placed using a credit card. International orders are not eligible to pay using Purchase Orders. We do not bill to international locations except US military bases .
Customers need to complete the Red Cross Store Purchase Order Form. The customer must attach their purchase order, and any other necessary documentation. The Red Cross Store will evaluate the submission based on the above criteria. If there are any issues, the Red Cross Store will reach out to the customer.
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Q: Do Customers Need A Red Cross Store Account Before Submitting A Purchase Order For Their Organization
No, when a customer completes the Red Cross Store Purchase Order Form, they will provide the desired Red Cross Store Login Email for the organization’s account.
NOTE: If the customer has already created an account for the organization, please include that Red Cross Store Login Email so that all orders remain connected to one account.
NOTE: The Red Cross Store Login Email must be associated with the organizationâs Billing Contact even if the order is being shipped to another address or contact and location.
NOTE: Customers may use a generic accounts payable email address for invoice deliver but the billing contact should be a person’s name with a unique email address.
Q: How Do I Get Technical Assistance For Online Courses
- Content will not work with Internet Explorer.
- Online courses require a high speed internet connection. If you are experiencing slow response times we recommend you move to a higher speed internet connection.
- Make sure pop-up blocker is turned off
- If your browser prompts you with a question about secure content, answer it in a way that allows you to see all material
- In some cases, when launching the online class, two new browser windows will open: one is blank and must remain open while you complete the online class while the other will display the online class content
- If at any time while taking the online class and you receive a time out warning, just click “OK” and continue the class.
- Some online courses require Flash. Check here to see if you already have Flash installed on your computer or you want to download it. If you are using a work computer, you may need to speak to your internal IT team to download Flash.
Upon registering for an online or blended learning class, an email with instructions on how to access the online content would have been sent. Be sure to check your spam folder.
A few tips:
If you need additional assistance, please call
Please fill out the provided tax-exempt survey here.
To allow our business customers the opportunity to let us know your organization is tax-exempt, we wanted to provide this email as notice. If you are not a tax-exempt organization, you can disregard this email and no further action is needed from you at this time.
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Q: Where Should We Mail Our Payments And Other Correspondence Related To Training And Services Received In Conjunction With A Training Agreement
For training/services received in conjunction with a training agreement or supplies/products ordered through the Red Cross Store using a purchase order mail payments to:
American Red Cross – Health & Safety Services 25688 Network Place Chicago, IL 60673-1256
Please be sure to include the remittance slip from the bottom of the invoice and/or list the invoice number on the check.
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Q: How Do I Access The Online Learning If I Registered On Redcrossorg
Once a participant is enrolled, they will receive an email from the Red Cross with a link to access the Red Cross Learning Center and the online class. If you did not receive that email, please contact the Training Support Center at
. Please listen for the prompts for Training and Certification. You may also email
Do Customers Need To Submit A New Red Cross Store Purchase Order Form For Orders With A Different Shipping Address
Yes, each time customers provide the Red Cross Store with a new purchase order, the customerâs credit standing is assessed. If the customerâs billing address has not changed but the shipping address has, the Red Cross Store will invoice the new order to the same account.
NOTE: Please be sure to include the previously established Red Cross Store Login Email.
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Q: Where Do Customers Mail Payments And Other Correspondence Related To Red Cross Store
Red Cross Store payments should be mailed to:
American Red Cross – Health & Safety Services 25688 Network Place Chicago, IL 60673-1256
Customers should include the remittance slip from the bottom of their invoice and/or list the invoice number on the check. If the customer would like to set up ACH for payment, inquiries should be sent to with a subject line that includes: ACH Request.
Q: What Is The Process For Customers That Are Unable To Submit Purchase Order Documents Through The Online Red Cross Store Purchase Order Form
- Purchase Order Information, if applicable
- Red Cross Store Item Details
- Purchase Order Number, id
NOTE: Submitting purchase orders through the USPS will lengthen the process beyond the typical timeframe of 3 to 7 business days.
NOTE: The Red Cross Store encourages customers to fill out the Red Cross Store Purchase Order Form and attach the purchase order.
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Q: Why Were We Invoiced For A Training That Was Paid For With A Credit Card
Please call Billing Support at 284-0607 or email You will need to provide the order, invoice or the course record sheet number so that an agent can locate the transaction and confirm the duplicate charge. Please have the credit card receipt available also. A Credit Memo will be issued once the error has been confirmed
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Q: How Long Will It Take To Process Purchase Orders Submitted Using The Red Cross Store Purchase Order Form
Purchase orders submitted through the Red Cross Store Purchase Order Form can take approximately 3 to 7 business days to review, approve the customer’s credit application and process the purchase order.
NOTE: Red Cross Store staff will reach out to the customer if itâs determined the submission to be incomplete, or if the customer is not eligible for invoicing.
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Q: What Occurs If A Customer Has Multiple Locations Where Orders Will Be Shipped But The Billing Address Is The Same For All The Orders
The Red Cross Store makes every attempt to only set up one customer account for each organization. Every time a customer submits a purchase order using the Red Cross Store Purchase Order Form, the customer should include the organizationâs Red Cross Store Login Email. The customer will have one organizational account. When multiple orders are submitted to the Red Cross Store, they are fulfilled concurrently. The invoice will list the orders by fulfillment date displaying the shipping location and each purchase order separately. This will ensure the customer has a consolidated view of purchases.
Q: How Does A Customer Determine The Appropriate Shipping Charges To Be Included In Their Purchase Order
Using the Red Cross Store, customers should create a shopping cart of the items they are seeking to purchase. When the customer views the cart, there is a list of potential shipping options and an estimate provided for shipping costs. The cost is an estimate and actual cost will be applied at the time the order is placed.
NOTE: Customers are encouraged to include purchase orders that cover shipping charges as this will speed up processing. If no shipping cost is included the Red Cross Store will notify the customer, the least expensive shipping method has been selected for the customerâs order.
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Q: How Does A Customer Use A Purchase Order To Purchase Items From The Red Cross Store
Customers need to complete the Red Cross Store Purchase Order Form, attaching the organization’s Purchase Order, and any other necessary documentation. If customers have any questions or concerns regarding the process, please contact Red Cross Customer Service at 833-733-7763. Purchase order requests must include a Red Cross Store Login Email , shipping address, billing address, contact phone number, contact email address, the Red Cross Store item name, item number, item quantity and any promotional coupon codes.
NOTE: If a returning customer , be sure to include the Red Cross Store Login Email.
Q: How Will Customers Be Notified Of The Status Of Their Red Cross Store Purchase Order Requests
Once a customer submits their Red Cross Store Purchase Order Form, the customer will be sent an email with a case number and further information. Once the order is placed, the customer will receive an order confirmation and their Red Cross Store purchase order case will be closed.
NOTE: If the customer at any time has questions about their purchase order, please reply directly to the initial email, with the case number.
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